Melero Careers

Operations Manager

We are currently seeking to hire an enthusiastic and motivated Operations Manager. The Manager will be responsible for assisting in overseeing operations and the staff who interface with our clients. The qualified candidate should have experience in distribution, customer service and preferably experience with IT. Candidate must also have a proven track record in improving overall operations, excellent team building and organizational skills, the ability to make important decisions and be proficient in Database Management Systems. This position requires a self-starter who can oversee, manage, organize, and assist with the hiring process, people management, automated routing systems and work with customer service personnel to develop our business relationships with our clients. Responsibilities and Duties: -Work hard to achieve company productivity and performance objectives -Monitor key performance indicators; proactively identifying trends -Relationship building with clients, vendors, and customers -Assist in overseeing staff and maintain positive working relationships (recruiting experience a plus) -Oversight of claims management -Maintain and uphold company policies and procedures -Provide leadership through mentoring, coaching and giving direction to on-site staff -Understand every staff position at the location and assist/perform all duties as needed -Follows information between multiple parties to coordinate services and/or execute actions plans -Assist in developing and delegating work schedule and monitors performance of assigned tasks, ensure proper dispatch operations daily -Ensure accuracy of assigned reports and timeliness of submission -Provides support to other staff and client to accomplish projects as needed Experience and Education: -5+ years of demonstrated leadership and motivational skills -5+ years of experience using MS Word, Excel, Outlook -Available for flexible work schedule, including weekends (with very occasional travel) -Ability to speak Spanish preferred -Experience in IT and Social Media preferred. -Bachelor’s degree in Human Resources, Management, or Communications. -Excellent verbal and written communication skills -Good problem-solving abilities -Excellent computer skills specifically with Microsoft Office Applications -Positive attitude

Location: Albuquerque, NM